Returns
We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 3 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.
How do customers communicate that they want to return the goods?
The customers communicate to us on returns through an email to [email protected]
What is the refund process for Cash-on-Delivery orders?
For CoD orders, please share your bank account details with our customer service to receive your refund amount.
Do you refund customers for the postage expense of returning the goods?
No. We do not refund users for postage expenses incurred for returning goods.
What is your replacement guarantee?
We offer a 100% no-quibble money-back guarantee. If you are not satisfied with any of the products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 3 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.
When are returns not possible?
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags and labels
When are refunds provided?
Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
I have requested a replacement. When will I receive it?
A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 5-7 working days from the date of shipment.
Exchange
An exchange of unused products needs to reach our warehouse within 3 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 5-7 working days from the date of shipment.
Shipment and Delivery Policy
2020 Dry Fruits ships its products to almost all parts of India.
- Shipping charges – Free Shipping** on orders over ₹499.
- Cash on delivery is available for all orders
- The estimated delivery time is 3 to 4 days* post shipping (business days exclude Sundays and other holidays).
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.
Once the payment is confirmed and the order is processed, you will receive a tracking id and link to check the status of your Happy Box.
- Payment mode: You can pay online using Internet banking, Visa, MasterCard, Debit cards, Wallets – PhonePe, Amazon Pay, Freecharge, PayZapp, Airtel Payments Bank, UP ids like – Google Pay, BHIM, Paytm, and more.
- Additional charges: There are no additional charges.
* The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.
