Privacy Policy

At 20-20 Dry Fruits (operated by Lake City Dry Fruits Pvt. Ltd.), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or purchase from our website.

Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

We may collect various types of personal and non-personal information when you use our services:

a. Personal Information

This includes details that can identify you personally:

• Full name
• Billing and shipping addresses
• Phone number
• Email address
• Payment information (processed securely via third-party payment gateways)

b. Non-Personal Information

This includes:

• IP address
• Browser type and version
• Pages visited, time spent, and links clicked
• Device type and operating system

This information is collected to improve site performance and user experience.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize your experience, monitor site usage, and facilitate advertising and marketing.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To process and fulfill your orders
• To communicate order updates, promotions, and offers
• To improve the functionality and content of our website
• To analyze user behavior for better service optimization
• To prevent fraudulent transactions and enhance site security
• To comply with applicable laws and legal obligations

We do not sell or rent your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your data only with trusted third-party partners who perform services on our behalf:

• Courier and logistics companies for product deliveries
• Payment gateway service providers
• Website analytics providers
• IT service providers for hosting and maintenance

All such third parties are required to maintain the confidentiality of your information and to use it solely for providing services to 20-20 Dry Fruits.

4. Data Protection and Security

We adopt appropriate data collection, storage, and processing practices, along with robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Security measures include:

• SSL (Secure Socket Layer) encryption on transactions
• Firewall protection
• Regular security audits and malware scans
• Limited access to data only to authorized personnel

Despite our efforts, no method of transmission over the internet is fully secure. We cannot guarantee absolute security, but we continually upgrade our protection methods.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct any inaccurate data.
• Deletion: Request the deletion of your personal information (subject to certain legal or operational obligations).
• Opt-Out: Unsubscribe from promotional communications at any time using the “unsubscribe” link or by contacting us directly.
• Data Portability: Request to move your data to another service provider.

To exercise these rights, email us at [email protected].

6. Cookie Policy

a. What Are Cookies?

Cookies are small data files placed on your device when you visit our site. They help us recognize your device, personalize your experience, and analyze site traffic.

b. Types of Cookies We Use

• Essential Cookies: Necessary for site functionality.
• Performance Cookies: Help us understand site usage (Google Analytics).
• Marketing Cookies: Used for personalized ads (Google Ads, Meta Ads).

c. Your Choices

You can manage or disable cookies through your browser settings. Note: Disabling cookies may affect site functionality.

7. Data Retention Policy

We retain your information for as long as necessary:

• To fulfill orders and support your customer relationship
• To comply with legal obligations
• For dispute resolution and enforcement of agreements

Inactive customer data may be archived after 24 months of inactivity unless deletion is requested.

8. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect or solicit personal data from minors. If we learn we have collected data from a child without parental consent, we will delete it promptly.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time.

When we make updates, we will revise the “Effective Date” at the top of this page. Significant changes will be communicated via email or prominent notice on our site.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to the Policy shall be subject to the exclusive jurisdiction of the courts of Udaipur, Rajasthan, India.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:

• Email: [email protected]
• Phone: 7023080003
• Office Address: S.No. 176, C9 JV +VWH Mahesana Highway Mandali, Mehsana – 382732, Gujarat, India

Effective Date: [Insert Date]