Shipping Policy

At 20-20 Dry Fruits, we are committed to delivering your orders swiftly, securely, and conveniently. This Shipping Policy outlines the procedures, timelines, and responsibilities associated with shipping and delivery of products ordered through our website.

1. Shipping Coverage

• We currently deliver across all major cities and towns within India.
• International shipping is not available at this time.
• We are continually expanding our reach. Please stay tuned for updates.

2. Processing and Dispatch Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed after 5:00 PM IST, or on Sundays and public holidays, are processed on the next working day.
• During high-demand seasons (Diwali, Eid, New Year), dispatches may experience slight delays due to order volume.

3. Estimated Delivery Time

The estimated delivery timelines post dispatch are:

Note: Delivery timelines are indicative and may be extended due to unforeseen circumstances like extreme weather, strikes, or pandemic-related restrictions.

4. Order Tracking

• Once your order is shipped, a tracking number and tracking link will be shared via SMS and email.
• You can track the shipment status directly through our courier partner’s website or through the tracking link provided.

5. Delivery Partners

We work with trusted delivery partners to ensure safe and timely delivery, including but not limited to:

• Delhivery
• Blue Dart
• DTDC
• Xpressbees

The choice of courier depends on the serviceability and reliability for your delivery location.

6. Delivery Attempts

• Our courier partners will attempt delivery up to 3 times.
• If the recipient is unavailable, the delivery executive may contact you via phone.
• After unsuccessful attempts, the package may be returned to our warehouse.

In such cases:

• We will contact you for reshipping instructions.
• Re-shipping charges (if applicable) must be borne by the customer.

7. Address Accuracy

• Customers must ensure that their shipping address, pin code, and contact number are correctly entered at checkout.
• 20-20 Dry Fruits is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

8. Delay in Delivery

In rare instances where there is a significant delay:

• We will proactively inform you about the delay.
• We will coordinate with the logistics partner for faster resolution.
• Customers will have the option to cancel and request a full refund if delivery is delayed beyond 10 business days from dispatch (except in force majeure situations).

9. Damaged or Tampered Packages

• If you receive a package that appears tampered with, opened, or damaged:
  • Please refuse delivery immediately and inform us.
  • Alternatively, if accepted, please take photos/videos of the package and notify us within 24 hours.

We will investigate and offer either:

• Replacement of products at no extra cost, or
• Full refund (depending on the case).

10. Non-Servicable Areas

If your shipping address falls outside the serviceable zone:

• We will inform you promptly.
• A full refund will be issued automatically within 7–10 working days.

11. Force Majeure

We are not liable for delays or non-delivery caused by events beyond our control, including:

• Natural disasters
• Public holidays and government restrictions
• Strikes or labor disputes
• Transport disruptions
• Pandemic-related lockdowns or shipping embargoes

12. Customer Support for Shipping Issues

For any shipping-related queries, concerns, or assistance:

• Email: [email protected]
• Phone: 7023080003
• Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We are here to ensure a smooth and hassle-free delivery experience for you!

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