Cancellation Policy

At 20-20 Dry Fruits, we aim to provide a seamless shopping experience. However, we understand that sometimes you may need to modify or cancel your order. This Cancellation Policy outlines the procedures and conditions for canceling orders placed on our website.

1. Cancellation Window

• Orders can be cancelled only before dispatch.
• Customers must place a cancellation request within 2 hours of placing the order for immediate action.
• Once the order is dispatched from our warehouse, cancellation will not be possible. In such cases, our Return & Refund Policy will apply after delivery.

2. How to Cancel an Order

To cancel your order:

• Email us at [email protected] or
• Call our customer care number (+91) 7023080003
• Provide the Order Number and reason for cancellation.

Our team will verify the status of your order and confirm the cancellation within 24 business hours.

3. Refund for Cancelled Orders

• For prepaid orders (Credit/Debit Cards, UPI, Net Banking, Wallets):
  • A full refund will be processed to the original payment method.
  • Refunds will be initiated within 5–7 business days from cancellation approval.
• For COD (Cash on Delivery) orders:
  • No refund is necessary; cancellation will be confirmed without any charges.

Note: Refund timelines may vary slightly depending on bank processing cycles.

4. Cancellation by 20-20 Dry Fruits

In certain cases, 20-20 Dry Fruits may cancel an order internally due to:

• Product being out of stock
• Payment issues or verification failures
• Unserviceable delivery address
• Bulk orders that violate fair usage
• Pricing or inventory errors

In such instances:

• We will notify you promptly via email or phone.
• Full refunds will be processed without any cancellation charges.

5. Change/Modification of Orders

• Once placed, orders cannot be modified (product changes, address updates, quantity edits).
• If you require changes, you must cancel the existing order within the allowed window and place a new one.

6. Important Conditions

• Cancellations requested after dispatch will not be entertained.
• In cases of late cancellation attempts, customers must accept delivery and request a return as per the Return Policy if eligible.
• 20-20 Dry Fruits reserves the right to refuse service to customers engaging in repeated cancellations without valid reasons.

7. Contact for Cancellations

• Email: [email protected]
• Phone: 7023080003
• Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We appreciate your understanding and cooperation to ensure smooth operations.

Effective Date: [Insert Date]